Professional Support

Professional Support

A mission critical piece of software like point-of-sale needs the highest level of professional support, and that’s exactly what you’ll get from Bitter End Systems. We have experience in the specialty store environment and provide quick responses to technical support requests through our toll-free number, e-mail and user support forum, all of which are easily accessible from our website.

Support Website

We answer support requests quickly because we know that when you’re running a store, every second counts. You’ll never lose out on a sale because you’re waiting for help from us.

Every copy of MOBY POS comes with 90 days of free technical support. After that initial period is over, the vast majority of technical support options are 100% free.

If you need help, you can open a support ticket, call tech support, watch video tutorials, access the MOBY POS User Forum, and read the user guide.

Open Support Ticket

Opening a support ticket is simple. Just give us a description of the problem, upload a screenshot if necessary and submit your ticket.

Our ticket tracking system will immediately notify our support personnel of your need, and you can expect most responses right away.

In the meantime, you can access one of the many other support options, such as video tutorials or the MOBY POS Support Forum.

View your open support ticket at any time through your user account on our website.  You’ll get notified immediately when you receive a response.

View Your Tickets

Support ticket threads are dynamically updated, allowing you to see what’s going on and respond if necessary.

Support Ticket Thread

The MOBY POS User Support Forum is an excellent resource to get help from our support staff and other users.  Our support forum is updated regularly, with lots of great information for new and seasoned MOBY POS users.

MOBY POS User Support Forum

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